Hire Controller: Customer Success & Upsell Lead

Sunbelt Rentals UK & Ireland; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Hire Controller to deliver best-in-class service by understanding customer needs, building strong relationships and maximizing upselling opportunities. You will manage the customer journey from enquiry to post-hire feedback, communicating via phone, email and online requests.

You will join the UK’s largest equipment rental provider, offering a flexible rewards package and a strong pension scheme, as part of a hands-on, highly operational customer service

Qualifications

• Experience in a customer service environment.
• Ability to upsell and manage end-to-end order process.
• Excellent communication via phone, email and web requests.

Responsibilities

• Handle customer conversations by phone, email, and website requests.
• Manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers; ensure best-in-class service.

Skills

Customer service

Upselling

Relationship building

Communication skills

Tools

CRM software

Job description

Sunbelt Rentals UK & Ireland is seeking a Hire Controller to deliver best-in-class service by understanding customer needs, building strong relationships and maximizing upselling opportunities. You will manage the customer journey from enquiry to post-hire feedback, communicating via phone, email and online requests.

You will join the UK’s largest equipment rental provider, offering a flexible rewards package and a strong pension scheme, as part of a hands-on, highly operational customer service