Customer Success & Upsell Advisor

Sunbelt Rentals UK & Ireland; Sheffield; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a proactive Customer Service Hire Controller to manage the customer journey from enquiry to post-hire feedback. You will build relationships, understand customer needs, and maximise upselling opportunities while delivering great service across phone, email, and website channels.

Join a FTSE100 company and the UK's largest equipment rental provider, offering a flexible rewards package including generous holiday allowance, life assurance, retail discounts,

Qualifications

• Experience in customer service preferred, ideally in equipment hire.
• Strong communication and relationship-building skills.
• Ability to upsell and handle enquiries from start to post-hire.

Responsibilities

• Manage customer orders from enquiry to post-hire feedback.
• Provide best-in-class service and upsell opportunities.
• Communicate with customers by phone, email, and website requests.

Job description

Sunbelt Rentals UK & Ireland is seeking a proactive Customer Service Hire Controller to manage the customer journey from enquiry to post-hire feedback. You will build relationships, understand customer needs, and maximise upselling opportunities while delivering great service across phone, email, and website channels.

Join a FTSE100 company and the UK's largest equipment rental provider, offering a flexible rewards package including generous holiday allowance, life assurance, retail discounts,