Hire Controller – Customer Service & Upsell Leader

Sunbelt Rentals UK & Ireland; Oldbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a proactive Hire Controller to join our Customer Service team. You will engage customers by telephone, email, and website requests, building lasting relationships and using product knowledge to maximise upselling opportunities.

You’ll own the customer journey from enquiry through to post-hire feedback, ensuring a best-in-class service. This hands-on, operational role suits someone with experience in customer service and a passion for delivering excellent

Qualifications

• Experience in a customer service environment.
• Industry experience preferred.

Responsibilities

• Build relationships with customers and understand their needs.
• Handle customer enquiries via telephone, email, and website requests.
• Manage orders from enquiry to post-hire feedback, owning the customer journey.

Job description

Sunbelt Rentals UK & Ireland is seeking a proactive Hire Controller to join our Customer Service team. You will engage customers by telephone, email, and website requests, building lasting relationships and using product knowledge to maximise upselling opportunities.

You’ll own the customer journey from enquiry through to post-hire feedback, ensuring a best-in-class service. This hands-on, operational role suits someone with experience in customer service and a passion for delivering excellent