Customer Service & Hire Coordinator

Sunbelt Rentals UK & Ireland; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance (buy/sell)

Life assurance

Employee pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor in the UK, focusing on delivering best-in-class service and upselling opportunities. You will communicate with customers by phone, email, and website requests, owning orders from enquiry to post-hire feedback while building strong relationships.

Ideal candidates bring proven customer service experience, excellent communication skills, and a proactive approach to continuous improvement in a fast-paced, operational environment.

Qualifications

• Proven experience in a Customer Service role, handling enquiries and transactions
• Previous experience in hire or construction industry is advantageous but not essential
• Excellent communication skills and ability to build customer relationships

Responsibilities

• Handle inbound order/sales enquiries and complete transactions to satisfy customers
• Develop and utilise product knowledge to upsell and improve service
• Manage an order from enquiry to post-hire feedback, owning the customer journey

Skills

Customer Service

Order management

Negotiation

Product knowledge

MS Office

Communication

Relationship building

Initiative

Tools

MS Office

CRM/IT systems

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor in the UK, focusing on delivering best-in-class service and upselling opportunities. You will communicate with customers by phone, email, and website requests, owning orders from enquiry to post-hire feedback while building strong relationships.

Ideal candidates bring proven customer service experience, excellent communication skills, and a proactive approach to continuous improvement in a fast-paced, operational environment.