Hire Controller & Customer Operations Lead

Speedy Hire Plc.; City of Edinburgh; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension scheme

Canteen facilities

95% discount across Speedy

Training and career progression

Voluntary Health Cash Plan

Staff Shop discounts

Green Commute Initiative

Employee Assistance Program (EAP)

Job summary

Speedy Hire Plc. in Edinburgh is seeking a Hire Controller to join our depot operations. You will manage the end-to-end hire process from order to delivery and collection, ensuring customer needs are met with excellent service.

Working hours are Mon-Fri, 07:30–17:00 (42 hours/week). The role is desk-based, coordinating with stock, drivers and engineers to minimise delays, requiring strong organisation and communication skills, plus a driving licence. Salary is £29,572 per annum, pro rata.

Qualifications

• Experience in hire industry or similar sales/ops role.
• Strong organisation and communication skills.
• Willingness to learn and develop.
• Valid driving licence.

Responsibilities

• Coordinate end-to-end hire process from order to delivery and collection.
• Liaise with stock, drivers and engineers to meet customer needs and standards.
• Maintain strong customer service and accurate record-keeping in a desk-based role.

Skills

Organisational skills

Communication skills

Adaptability

Learn and develop

Driving licence

Hire industry experience

Sales/operations experience

Job description

Speedy Hire Plc. in Edinburgh is seeking a Hire Controller to join our depot operations. You will manage the end-to-end hire process from order to delivery and collection, ensuring customer needs are met with excellent service.

Working hours are Mon-Fri, 07:30–17:00 (42 hours/week). The role is desk-based, coordinating with stock, drivers and engineers to minimise delays, requiring strong organisation and communication skills, plus a driving licence. Salary is £29,572 per annum, pro rata.