Hire Controller: Customer-Facing Ops & Fulfillment Lead

Speedy Hire PLC; Tamworth; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday (plus bank holidays)

Life assurance

Pension scheme

Canteen facilities

Discount across Speedy brand

Job summary

Speedy Hire PLC in Tamworth (DEPO) is seeking a Hire Controller to manage the end-to-end hire process, from order taking to delivery and collection. The role emphasizes strong customer service, clear communication, and close liaison with stock, drivers, and engineers to ensure timely fulfilment.

The ideal candidate will be desk-based, based in the depot, and possess a driving licence with prior hire industry or similar sales/operational experience.

Qualifications

• Strong organisational and communication skills.
• Adaptability and willingness to learn.
• Driving license required.
• Experience in hire industry or similar sales/operations role.
• Ability to support ESG Strategy delivery.

Responsibilities

• Coordinate the entire hire process from order to delivery and collection.
• Liaise with depot teams to meet customer needs and service levels.
• Work desk-based with other departments; liaise with stock, drivers and engineers to minimize delays.
• Build relationships to support sales and customer service.

Skills

Organisational skills

Communication skills

Adaptability

Willingness to learn

Driving licence

Experience in hire industry

ESG knowledge

Job description

Speedy Hire PLC in Tamworth (DEPO) is seeking a Hire Controller to manage the end-to-end hire process, from order taking to delivery and collection. The role emphasizes strong customer service, clear communication, and close liaison with stock, drivers, and engineers to ensure timely fulfilment.

The ideal candidate will be desk-based, based in the depot, and possess a driving licence with prior hire industry or similar sales/operational experience.