Hire Controller: Client Liaison & Delivery Planner

Pickerings; Birmingham; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

33 days holidays

Company pension

Cycle to work

Employee Assistance Programme

Job summary

Pickerings is hiring a Hire Controller for their Birmingham depot. You will interact with customers by telephone and email, manage enquiries, process orders, and plan deliveries to ensure cost efficiency and customer satisfaction.

The role is office-based, 40 hours per week, Monday to Friday, 8am–5pm. A salary of £34,570 is offered with benefits including holidays, pension, cycle to work, and an EAP.

Qualifications

• Experience in a fast-paced customer service or sales environment.
• Ability to build relationships with customers and understand their needs.
• Excellent telephone and email communication skills.

Responsibilities

• Handle customer enquiries by telephone and email.
• Process sales orders and manage post-delivery feedback.
• Plan routes for deliveries to meet customer expectations and cost targets.
• Identify new business opportunities through proactive outreach.

Skills

Customer service

Communication

Telephone support

Tools

In-house systems

Job description

Pickerings is hiring a Hire Controller for their Birmingham depot. You will interact with customers by telephone and email, manage enquiries, process orders, and plan deliveries to ensure cost efficiency and customer satisfaction.

The role is office-based, 40 hours per week, Monday to Friday, 8am–5pm. A salary of £34,570 is offered with benefits including holidays, pension, cycle to work, and an EAP.