Hire Controller – Birmingham

Pickerings; Birmingham; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

33 days holidays

Company pension

Cycle to work

Employee Assistance Programme

Job summary

Pickerings is hiring a Hire Controller for their Birmingham depot. You will interact with customers by telephone and email, manage enquiries, process orders, and plan deliveries to ensure cost efficiency and customer satisfaction.

The role is office-based, 40 hours per week, Monday to Friday, 8am–5pm. A salary of £34,570 is offered with benefits including holidays, pension, cycle to work, and an EAP.

Qualifications

• Experience in a fast-paced customer service or sales environment.
• Ability to build relationships with customers and understand their needs.
• Excellent telephone and email communication skills.

Responsibilities

• Handle customer enquiries by telephone and email.
• Process sales orders and manage post-delivery feedback.
• Plan routes for deliveries to meet customer expectations and cost targets.
• Identify new business opportunities through proactive outreach.

Skills

Customer service

Communication

Telephone support

Tools

In-house systems

Job description

• 40 hours per week - 8.00am to 5pm Monday to Friday
• £34,570
• Full time – office based
• 40 hours per week - 8.00am to 5pm Monday to Friday

Who Are Pickerings

Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.

The Role

As a Hire Controller you’ll be part of a team based in the office at our Birmingham depot.

You’ll be regularly interacting with customers by telephone and e-mail to manage their enquiries, processing sales orders and gathering post installation feedback.

Alongside this you’ll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.

In addition to handling incoming customer enquiries, you’ll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.

About You

You’ll have gained experience from a customer service role in a fast-paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you’ve had to build and foster relationships with customers and use your product knowledge to identify the best solution for them.

You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in-house systems.

Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.

What We Offer

In addition to an annual salary of £34,570, you’ll get:

• 33 days holidays, inclusive of public holidays and a festive shut-down period
• Company pension and life assurance schemes
• Cycle to work scheme
• Employee Assistance Programme