Hire Controller

Sunbelt Rentals Limited; Greater Manchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Retail discount scheme

Company pension scheme

Job summary

Sunbelt Rentals Limited is seeking a Customer Service Advisor to join its team in a busy, information-driven role. You will build relationships with customers, understand their needs, and use product knowledge to maximise upselling opportunities while delivering a best-in-class service.

As part of a highly operational, service-focused business, you will handle calls, emails, and website inquiries, oversee orders from enquiry to post-hire feedback, and contribute to ongoing service improvements.

Qualifications

• Proven experience in a Customer Service or Administrator role.

Responsibilities

• Deliver best-in-class service while using product knowledge to maximise upselling opportunities.
• Communicate with customers by telephone, email and website requests; manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers and understand their needs to improve service.
• Take ownership of the customer journey and use initiative to meet deadlines and targets.
• Collaborate with colleagues in a fast-paced, operation-focused environment to deliver high standards.

Skills

Customer service

Administration

Negotiation

Communication skills

Relationship building

Initiative

Team player

Adaptability

Decision making

MS Office

Tools

MS Office

Job description

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you. It's not about what you know. It's who you are. As a Customer Service Advisor you'll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You'll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business. What can we offer you in return? You'll be joining a highly successful FTSE100 company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations. To succeed in this role you will bring the following skill-set and behaviours:

• Proven experience in a Customer Service or Administartor role
• Previous experience in the hire or construction industry would be advantageous but not essential
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role