Hire Controller

SER Limited; Garswood; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Pension scheme

Life insurance

Competitive salary

Job summary

SER Limited in St Helens is seeking a dedicated Hire Controller to join our plant hire operations. This role focuses on delivering excellent customer service, accurately managing hires and returns, and coordinating with internal teams to meet customer requirements.

You will work a 40-hour week with a competitive package including £32,000–£34,000 basic, 25 days annual leave plus bank holidays, a pension scheme and life insurance, plus additional benefits.

Qualifications

• Previous experience in a similar role, preferably within plant hire or construction.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and attention to detail.
• A proactive and customer-focused approach to problem-solving.
• Competence in using computer systems and software for record-keeping and communication.

Responsibilities

• Answering and managing customer inquiries via phone and email.
• Processing hire requests, including scheduling equipment deliveries and collections.
• Updating and maintaining accurate records of hires and returns.
• Liaising with the operations team to ensure equipment availability and timely delivery.
• Resolving customer issues or concerns promptly and professionally.
• Supporting the team with general administrative tasks to ensure smooth operations.

Skills

Customer service

Organisational skills

Multitasking

Communication

Administrative tasks

Proactive problem-solving

Tools

Computer systems

Job description

Hire Controller

St Helens
£34,000 basic
40 hour week, 25 days holiday plus banks, pension scheme, life insurance and more

Overview

We are seeking a dedicated and professional Hire Controller to join our team at a leading plant hire company. This is an exciting opportunity for an organized and customer-focused individual to play a key role in our operations. With a competitive salary of £32,000-£34,000, a 40-hour workweek, and an excellent benefits package, this role offers both stability and growth potential.

Responsibilities

• Handling incoming calls and providing exceptional customer service.
• Managing on-hires and off-hires efficiently and accurately.
• Performing administrative duties to ensure smooth day-to-day operations.
• Coordinating with internal teams to meet customer requirements.
• Maintaining accurate records and ensuring compliance with company policies.
• Assisting with any additional tasks as required to support the business.

Qualifications

• Previous experience in a similar role, preferably within the plant hire or construction industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and attention to detail.
• A proactive and customer-focused approach to problem-solving.
• Competence in using computer systems and software for record-keeping and communication.

Day-to-Day

• Answering and managing customer inquiries via phone and email.
• Processing hire requests, including scheduling equipment deliveries and collections.
• Updating and maintaining accurate records of hires and returns.
• Liaising with the operations team to ensure equipment availability and timely delivery.
• Resolving customer issues or concerns promptly and professionally.
• Supporting the team with general administrative tasks to ensure smooth operations.

Benefits

• A competitive basic salary of £32,000-£34,000.
• A standard 40-hour workweek, promoting work-life balance.
• 25 days of annual leave plus bank holidays.
• A contributory pension scheme to support your future.
• Life insurance coverage for added peace of mind.
• Additional perks and benefits as part of our commitment to employee well-being.

If you are a motivated and detail-oriented individual with a passion for delivering excellent service, we would love to hear from you. Join our team and contribute to the success of a dynamic and growing company.