Hire controller

SER Limited; Liverpool City Region; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

25 days holiday + bank holidays

40-hour week

Job summary

SER Limited in St Helens is seeking a Hire Controller to join our plant hire team. You will manage hires, coordinate with operations, handle customer inquiries by phone and email, and maintain accurate records to ensure smooth day-to-day operations.

The role offers a competitive £32,000–£34,000 basic salary, a 40-hour week, 25 days holiday plus bank holidays, a pension scheme and life insurance, with opportunities for progression within a growing company.

Qualifications

• Experience in a similar hire/controller role or plant hire/construction preferred.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with administrative tasks and record-keeping.

Responsibilities

• Answering customer inquiries via phone and email.
• Processing hires, scheduling deliveries and collections.
• Updating and maintaining hire/return records.
• Coordinate with operations to ensure equipment availability.
• Maintain compliance with company policies and procedures.
• Support the team with general admin tasks.

Skills

Customer service

Organizational skills

Communication

Multitasking

Attention to detail

Problem-solving

Computer systems proficiency

Job description

Hire Controller
St Helens
£34,000 basic
40 hour week, 25 days holiday plus banks, pension scheme, life insurance and more

Overview

We are seeking a dedicated and professional Hire Controller to join our team at a leading plant hire company. This is an exciting opportunity for an organized and customer-focused individual to play a key role in our operations. With a competitive salary of £32,000-£34,000, a 40-hour workweek, and an excellent benefits package, this role offers both stability and growth potential.

Responsibilities

As a Hire Controller, you will be responsible for:

• Handling incoming calls and providing exceptional customer service.
• Managing on-hires and off-hires efficiently and accurately.
• Performing administrative duties to ensure smooth day-to-day operations.
• Coordinating with internal teams to meet customer requirements.
• Maintaining accurate records and ensuring compliance with company policies.
• Assisting with any additional tasks as required to support the business.

Qualifications

The ideal candidate will possess the following:

• Previous experience in a similar role, preferably within the plant hire or construction industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and attention to detail.
• A proactive and customer-focused approach to problem-solving.
• Competence in using computer systems and software for record-keeping and communication.

Day-to-Day

Your typical day as a Hire Controller will include:

• Answering and managing customer inquiries via phone and email.
• Processing hire requests, including scheduling equipment deliveries and collections.
• Updating and maintaining accurate records of hires and returns.
• Liaising with the operations team to ensure equipment availability and timely delivery.
• Resolving customer issues or concerns promptly and professionally.
• Supporting the team with general administrative tasks to ensure smooth operations.

Benefits

We value our employees and offer a comprehensive benefits package, including:

• A competitive basic salary of £32,000-£34,000.
• A standard 40-hour workweek, promoting work-life balance.
• 25 days of annual leave plus bank holidays.
• A contributory pension scheme to support your future.
• Life insurance coverage for added peace of mind.
• Additional perks and benefits as part of our commitment to employee well-being.

If you are a motivated and detail-oriented individual with a passion for delivering excellent service, we would love to hear from you. Join our team and contribute to the success of a dynamic and growing company.