Hire Controller

Wernick Group Limited; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire services provider in Dartford is looking for a Hire Controller to deliver exceptional customer service. This role requires a proactive individual who can handle multiple tasks under pressure. Responsibilities include preparing hire contracts, managing customer enquiries, and maintaining accurate reports. Ideal candidates should have strong communication skills and experience in the hire industry. A competitive salary, generous holiday allowance, and progression opportunities are offered in this full-time position.

Benefits

Competitive salary and bonus scheme

Generous holiday allowance

Group pension

Employee assistance programme

Training and progression opportunities

Qualifications

• Excellent written and verbal communication skills are crucial.
• Strong attention to detail to ensure accuracy.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide first-class customer service.
• Prepare hire contracts and quotations.
• Handle customer enquiries and source new business.
• Maintain accurate reports and records.

Skills

Written and verbal communication skills

Attention to detail

Multi-tasking ability

Numeracy

IT literacy (Microsoft Office)

Experience in hire industry

Job description

Job Description

Location: Unit 2 Albion Road Littlebrook Business Park, Dartford, Kent

Wernick Hire

The UK's largest and longest standing national provider of permanent and temporary modular buildings and site accommodation.

About Us

Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can‑do spirit to our business.

Role Overview

We currently have an opportunity for a talented individual to join our team as a Hire Controller. Our Hire Controllers are at the heart of our depots, making everything happen. This is a very busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.

About The Role

Key Responsibilities

• Provide first‑class customer service.
• Prepare hire contracts, quotations, and any other necessary correspondence.
• Handle and record customer enquiries and source new business.
• Follow up on quotations and enquiries.
• Prepare accurate weekly and monthly reports.
• Maintain accurate and up‑to‑date records.

Skills And Experience

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to multi‑task and prioritise a busy workload.
• Numerate.
• IT literate, particularly in Microsoft Office (Excel, Word, and Outlook).
• Experience as a Hire Controller or similar in the hire industry is a distinct advantage.

Key Attributes

• Committed to offering first‑class customer service.
• An enthusiastic team player who engages colleagues and willingly shares knowledge and information.
• Motivated self‑starter.
• Thorough, methodical approach.
• Displays integrity in all interactions.
• Ability to work effectively under pressure.
• Proactive.
• Expert time manager.
• Highly professional with a positive attitude.

What You Will Get In Return

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2× annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family‑run and well‑established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.

Important Notice To Recruitment Agencies

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Closing Date: Thursday 11th December 2025

Contract Type: fulltime

Salary: Based on Experience