Hire Desk Controller

PATH Recruitment; United Kingdom; Remote; GBP 30,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

Pension

Career progression

Friendly environment

Job summary

Path Recruitment Ltd is seeking a Hire Desk Controller in Edmonton, North London. The role focuses on delivering excellent customer service, processing hire on/off-hire requests, and coordinating deliveries and collections.

You will build strong relationships with customers and internal teams, ensuring accurate records and a professional service throughout the hire process. The position offers progression within a growing plant hire business.

Qualifications

• Customer-focused and organised individual.

Responsibilities

• Taking customer enquiries and identifying equipment requirements.
• Processing equipment on-hire and off-hire requests accurately.
• Building and maintaining strong customer relationships.
• Organising equipment deliveries and collections.
• Liaising with customers, drivers and internal teams to coordinate hire requirements.
• Keeping hire records and systems up to date.
• Providing a professional and efficient service throughout the hire process.

Skills

Customer service

Organisation

Job description

Hire Desk Controller required in Edmonton, North London, joining a well-established plant hire business offering £30,000–£32,000, progression and stability.

Join a well-established and growing business within the plant hire and equipment rental industry. The company is committed to investing in its people, creating a friendly working environment and providing genuine opportunities to develop your career.

Key Benefits of the Hire Desk Controller:

• £30,000–££32,000 basic salary
• Monday to Friday, 42.5 hours per week
• 24 days holiday plus bank holidays
• Standard pension
• Friendly and supportive working environment
• Career progression and development opportunities
• Join an established business that invests in its staff
• Varied role with plenty of customer interaction

About the Role

As a Hire Desk Controller, you will play a key role in ensuring the smooth running of the hire desk and delivering excellent customer service.

Your responsibilities will include:

• Taking customer enquiries and identifying their equipment requirements
• Processing equipment on-hire and off-hire requests accurately
• Building and maintaining strong customer relationships
• Organising equipment deliveries and collections
• Liaising with customers, drivers and internal teams to coordinate hire requirements
• Keeping hire records and systems up to date
• Providing a professional and efficient service throughout the hire process

This is a busy and varied position where you will become an important part of the day-to-day operation, helping customers get the right equipment where they need it, when they need it.

About You

We are looking for a customer-focused and organised individual who enjoys working in a busy environment.

You may have previous experience within plant hire, equipment rental, tool hire, construction.You may have worked as a Hire Desk Controller, Hire and Sales Coordinator, Hire Administrator, Hire Negotiator, Rental Manager, Hire Controller, Plant Hire Controller, Rental Administrator or similar to be considered.