High-Volume Customer Support Specialist

Confidential; Stoke Poges; On-site; GBP 21,000 - 32,000; Full time

Job summary

Randstad Sourceright in Stoke Poges is seeking a Customer Services Professional to manage a high volume of inbound and outbound calls and maintain excellent service standards. The role emphasizes resilience and a can-do attitude in a fast-paced environment.

You will handle queries, log outcomes in the CRM, and work toward daily KPIs while providing professional, empathetic support to customers throughout a 12-month contract.

Qualifications

• Experience in high-volume calling environments such as call centers, customer service, or telemarketing.
• Excellent verbal communication and ability to stay calm under pressure.
• Ability to input data accurately while actively listening to customers.
• Willingness to perform routine tasks with energy and consistency.

Responsibilities

• Handle a high volume of consecutive inbound and outbound telephone calls daily.
• Maintain consistency, patience, and a positive attitude during repetitive calling periods.
• Address customer queries, resolve complaints, and log call outcomes in the CRM.
• Meet and exceed daily KPIs for call volume, talk time, and quality.
• Escalate complex issues to senior team members when necessary.
• Assist with ad-hoc administrative duties during lower-volume calling periods.

Skills

Call center experience

Customer service

Telephone handling

Resilience

CRM experience

Tools

CRM software

MS Office

Job description

Randstad Sourceright in Stoke Poges is seeking a Customer Services Professional to manage a high volume of inbound and outbound calls and maintain excellent service standards. The role emphasizes resilience and a can-do attitude in a fast-paced environment.

You will handle queries, log outcomes in the CRM, and work toward daily KPIs while providing professional, empathetic support to customers throughout a 12-month contract.