High-Volume Inbound Support Specialist

Staffline; Metropolitan Borough of Solihull; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Modern office in Solihull

Friendly and supportive team

Immediate start

Job summary

Staffline in Solihull is seeking a Customer Service Advisor to manage a high volume of inbound enquiries in a busy office environment. You will be the first point of contact, delivering excellent service and accurately maintaining records.

The ideal candidate has customer service experience, strong communication, and good IT skills including CRM, thriving in a fast-paced setting. Immediate start on a rolling contract with full training provided.

Qualifications

• Previous experience in customer service, call centre, or contact centre environment.
• Strong communication skills, both verbal and written.
• Confident handling high call volumes and working under pressure.
• Good IT skills, including experience using CRM or customer management systems.
• Excellent organisational skills and attention to detail.
• Positive, team-oriented attitude with a customer-first approach.

Responsibilities

• Handle a high volume of inbound customer calls.
• Respond to customer enquiries in a professional and timely manner.
• Accurately update customer information and maintain records.
• Investigate and resolve customer issues, escalating where required.
• Provide customers with product, service, and account information.
• Work collaboratively with colleagues to ensure service level targets are met.
• Deliver an outstanding customer experience on every interaction.

Skills

Customer service experience

Strong communication

Under pressure

CRM experience

Attention to detail

Job description

Staffline in Solihull is seeking a Customer Service Advisor to manage a high volume of inbound enquiries in a busy office environment. You will be the first point of contact, delivering excellent service and accurately maintaining records.

The ideal candidate has customer service experience, strong communication, and good IT skills including CRM, thriving in a fast-paced setting. Immediate start on a rolling contract with full training provided.