Customer Service Support Officer

Confidential; Stoke Poges; On-site; GBP 21,000 - 32,000; Full time

Job summary

Randstad Sourceright in Stoke Poges is seeking a Customer Services Professional to manage a high volume of inbound and outbound calls and maintain excellent service standards. The role emphasizes resilience and a can-do attitude in a fast-paced environment.

You will handle queries, log outcomes in the CRM, and work toward daily KPIs while providing professional, empathetic support to customers throughout a 12-month contract.

Qualifications

• Experience in high-volume calling environments such as call centers, customer service, or telemarketing.
• Excellent verbal communication and ability to stay calm under pressure.
• Ability to input data accurately while actively listening to customers.
• Willingness to perform routine tasks with energy and consistency.

Responsibilities

• Handle a high volume of consecutive inbound and outbound telephone calls daily.
• Maintain consistency, patience, and a positive attitude during repetitive calling periods.
• Address customer queries, resolve complaints, and log call outcomes in the CRM.
• Meet and exceed daily KPIs for call volume, talk time, and quality.
• Escalate complex issues to senior team members when necessary.
• Assist with ad-hoc administrative duties during lower-volume calling periods.

Skills

Call center experience

Customer service

Telephone handling

Resilience

CRM experience

Tools

CRM software

MS Office

Job description

Job Title: Customer Services Professional

Location: Stoke Poges

Contract Length: 12 month contract

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Customer Support Representative. This role is essential for maintaining our high standards of customer engagement, ensuring every inbound and outbound contact is handled with the utmost professionalism and care.

Job Purpose

The primary purpose of this role is to manage large volumes of customer inquiries and outbound campaigns via telephone. This position requires high levels of resilience; the core of the role involves continuous, high-volume calling which can become repetitive and demanding. We are seeking an individual who can maintain a high level of energy, enthusiasm, and quality of service throughout long periods of phone-based work.

Responsibilities

• Handle a high volume of consecutive inbound and outbound telephone calls daily.
• Maintain consistency, patience, and a positive attitude during repetitive or tedious calling periods.
• Address customer queries, resolve complaints, and accurately log all call outcomes on the internal CRM system.
• Meet and exceed daily key performance indicators (KPIs) relating to call volume, talk time, and quality standards.
• Escalate complex issues to senior team members or appropriate departments when necessary.
• Assist with ad-hoc administrative duties during lower-volume calling windows.

About You

• Resilient & Persistent: Proven experience handling high-volume calling environments (e.g., call centers, customer service, or telemarketing) with the willingness and stamina to sustain heavy phone work over a 6 month contract.
• Strong Communicator: Excellent verbal communication skills with the ability to remain calm, empathetic, and professional under pressure.
• Detail-Oriented: Ability to active-listen to customers while accurately inputting data into computer systems simultaneously.
• Adaptable: A positive mindset toward routine tasks, with the self-motivation to keep engagement levels high throughout the day.
• Tech-Savvy: Proficient in Microsoft Office and comfortable learning new CRM software quickly.