Customer Support

Confidential; Aldridge; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Contributory pension

On-site parking facilities

Comprehensive training and ongoing支持

Welcoming team atmosphere

Job summary

Aldridge-based Customer Support Executive role is available with a permanent contract and a typical 9:00–17:00, Monday to Friday pattern. You will engage customers by phone and email, process orders, address queries, and support both trade and retail customers within a dynamic interiors brand.

The role emphasizes good organisational skills, proficiency in Microsoft Office, and teamwork with purchasing and warehouse colleagues. Training and a welcoming team atmosphere are offered.

Qualifications

• Experience in customer service or sales administration.
• Familiarity with Sage or CRM systems is a plus.

Responsibilities

• Interact with customers via phone and email to provide support.
• Process customer orders accurately and promptly.
• Handle product and order enquiries and provide timely responses.
• Support both trade and retail customers as needed.
• Follow up on quotations and sales enquiries to help drive sales.
• Maintain accurate customer records and collaborate with purchasing, warehouse, and design teams.

Skills

Customer service

Order processing

Communication skills

CRM software familiarity

Microsoft Office

Tools

Sage

CRM systems

Job description

Job Title: Customer Support Executive
Location: Aldridge, West Midlands
Contract Type: Permanent
Annual Salary: 27,000
Working Pattern: Full Time (09:00-17:00, Monday-Friday)

Our client is seeking a dynamic and enthusiastic Customer Support Executive to become a part of their growing team. If you have a passion for retail, enjoy engaging with customers, and thrive in a fast-paced environment, this opportunity could be your perfect fit!

The Role

• Engaging with customers through phone and email communication.
• Processing customer orders with precision and care.
• Addressing product and order enquiries promptly.
• Providing support to both trade and retail customers.
• Following up on quotations and sales enquiries to drive sales.
• Maintaining accurate and up-to-date customer records.
• Collaborating closely with the purchasing, warehouse, and design teams.
• Offering general administrative support to the sales department.

About You

The ideal candidate will possess:

• A friendly, confident, and professional demeanour.
• Exceptional organisational skills and great attention to detail.
• Proficiency in Microsoft Office applications.
• A team-oriented mindset with a positive attitude.
• The ability to manage a busy workload effectively.
• Previous experience in customer service or sales administration; familiarity with Sage or CRM systems is a plus, though not essential.

Benefits

Our client values its employees and offers a range of enticing perks, including:

• 28 days of holiday (inclusive of bank holidays).
• Contributory pension scheme.
• On-site parking facilities.
• Comprehensive training and ongoing support.
• A welcoming team atmosphere and a modern working environment.

This is a fantastic opportunity to join a leading brand in the interiors industry. If you are ready to take the next step in your career and make a significant impact within a supportive and innovative organisation,

Don't miss the chance to bring your talent to our client's vibrant team-

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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