High-Volume Customer Service Advisor (Repairs & Inboxes)

Morgan Sindall Property Services Limited; Basildon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

26 Days Holiday + Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Wellbeing Support (EAP)

Job summary

Morgan Sindall Property Services Limited is seeking a proactive Customer Service Advisor to join our busy call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests, coordinating appointments and ensuring SLAs are met.

As part of a fast-paced team, you will manage the shared repairs inbox, prioritise workload, and maintain accurate records while delivering a professional and empathetic customer experience.

Qualifications

• Experience in a call centre or high-volume customer service role is essential.
• Confident managing 60+ calls per day alongside administrative tasks.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional verbal and written communication skills are essential.
• Proficient in Microsoft Office and CRM systems; MSI experience is highly desirable.

Responsibilities

• Handle a high volume of inbound calls from tenants and schedule repair requests.
• Log and coordinate repair appointments and track progress against SLAs.
• Manage a shared repairs inbox and prioritise emails to keep turnaround times.
• Update systems accurately and pursue follow-ups on repairs as needed.

Skills

Call centre experience

High-volume calls

Organisational skills

Attention to detail

Professional communication

CRM experience

Tools

MSI CRM

Microsoft Office

Job description

Morgan Sindall Property Services Limited is seeking a proactive Customer Service Advisor to join our busy call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests, coordinating appointments and ensuring SLAs are met.

As part of a fast-paced team, you will manage the shared repairs inbox, prioritise workload, and maintain accurate records while delivering a professional and empathetic customer experience.