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Iris Recruitment; Noak Hill; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

Enhanced Pension Plan

Healthcare Plan (Westfield)

Life Assurance

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday Schemes

Flexible Working

Cycle to Work

Volunteer Days

Awards & Subscriptions

Professional Subscriptions

Job summary

Morgan Sindall Property Services is seeking a proactive Customer Service Advisor for its busy call centre. You will be the first point of contact for tenants, handling a minimum of 60 calls daily while logging repairs, coordinating appointments, and meeting SLAs.

Strong organisation and CRM skills are essential. Experience in housing repairs or maintenance is desirable; MS Office and MSI/CRM familiarity is highly valued.

Qualifications

• Experience in a call centre or high-volume customer service role.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills.
• Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Responsibilities

• Handle a high volume of inbound calls (minimum 60 per day) and deliver a professional customer experience.
• Log and schedule repair requests, coordinate appointments and ensure SLAs are met.
• Manage a shared repairs inbox and prioritise emails.
• Log and follow up on repairs and enquiries, maintaining accurate records.

Skills

Call centre experience

Organisational skills

Inbox management

Verbal & written communication

CRM experience

MS Office

Tools

MSI experience

CRM systems

Job description

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs).

The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

Experience in a call centre or high-volume customer service role – essential.

Strong organisational skills with excellent attention to detail.

Experience managing a shared inbox and prioritising workload effectively.

Clear, professional & confident verbal and written communication skills. – essential.

Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).

Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.