Customer Service Advisor

Morgan Sindall Property Services; Basildon; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hrGP

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank H ol

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

Job summary

Morgan Sindall Property Services is hiring a proactive Customer Service Advisor for our busy UK call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests with care to meet SLAs.

You will coordinate appointments, manage a shared repairs inbox, and ensure accurate data entry across systems. The role requires excellent verbal and written communication, strong organisational skills and experience with Microsoft Office and CRM

Qualifications

• Experience in a call centre or high-volume customer service role is essential.
• Able to handle 60+ calls per day while managing administrative tasks.
• Excellent organisational skills with keen attention to detail.
• Experience managing a shared inbox and prioritising workload.
• Clear, professional verbal and written communication.
• Proficient in Microsoft Office and CRM systems; MSI experience desirable.

Responsibilities

• Log and schedule repair requests and coordinate appointments.
• Deliver a professional and empathetic customer experience.
• Manage a high-volume inbound call centre and respond to inquiries.
• Prioritise emails in the shared repairs inbox and update systems accurately.
• Follow up on repairs and ensure SLAs are met.
• Maintain calm under pressure and handle sensitive issues as needed.

Skills

Call centre experience

High-volume support

Organisational skills

CRM systems

Microsoft Office

Verbal communication

Written communication

Tools

CRM platforms

MSI experience

Job description

We're looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You'll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You'll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

• Experience in a call centre or high-volume customer service role - essential.
• Confident managing 60+ calls per day alongside administrative tasks - essential.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills. - essential.
• Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.
  Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription