Tenant Services & Repairs Advisor

Mears; Ledston; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Family friendly policies including …

Employee Assistance Programme

Mears Rewards

Annual Mears Fun Day

Volunteering leave

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Learning and development opportunities

Career progression opportunities

Occupational health support

Green car scheme

Inclusive workplace networks

Company Sick Pay

Life Assurance

Company pension scheme

Zusammenfassung

Mears is seeking a Customer Service Advisor to be the first point of contact for tenants, handling repairs, appointments and general enquiries. You will manage emails, raise jobs and coordinate with clients, suppliers and subcontractors to ensure work is scheduled and completed efficiently.

The role involves administrative tasks such as ordering materials, updating records, and supporting scheduling and follow-ups.

Qualifikationen

• Resolve queries with care and accuracy.
• Log and manage customer interactions in our bespoke system.
• Provide admin support for Customer & Communications tasks.
• Meet service level agreements and performance targets.
• Build strong relationships across the business.
• Handle complaints professionally and empathetically.
• Communicate clearly with strong interpersonal skills.
• Stay calm under pressure with attention to detail.
• Be adaptable, empathetic and customer-focused.
• Confidently learn new systems and multitask.
• Show passion for helping diverse communities.
• Demonstrate written and verbal communication skills.
• Basic knowledge of housing maintenance and call centre environments.

Aufgaben

• Handle incoming calls for repairs, appointments and general enquiries.
• Manage email communications, raise jobs and coordinate with clients, suppliers and subcontractors.
• Order materials, update records and support scheduling and follow-ups.

Kenntnisse

Customer service

Communication

Organisation

Multitasking

Relationship building

Ausbildung

NVQ or GCSE in Maths & English (pass)

Jobbeschreibung

Mears is seeking a Customer Service Advisor to be the first point of contact for tenants, handling repairs, appointments and general enquiries. You will manage emails, raise jobs and coordinate with clients, suppliers and subcontractors to ensure work is scheduled and completed efficiently.

The role involves administrative tasks such as ordering materials, updating records, and supporting scheduling and follow-ups.