Customer Service Advisor

Morgan Sindall Property Services Limited; Basildon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

26 Days Holiday + Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Wellbeing Support (EAP)

Job summary

Morgan Sindall Property Services Limited is seeking a proactive Customer Service Advisor to join our busy call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests, coordinating appointments and ensuring SLAs are met.

As part of a fast-paced team, you will manage the shared repairs inbox, prioritise workload, and maintain accurate records while delivering a professional and empathetic customer experience.

Qualifications

• Experience in a call centre or high-volume customer service role is essential.
• Confident managing 60+ calls per day alongside administrative tasks.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional verbal and written communication skills are essential.
• Proficient in Microsoft Office and CRM systems; MSI experience is highly desirable.

Responsibilities

• Handle a high volume of inbound calls from tenants and schedule repair requests.
• Log and coordinate repair appointments and track progress against SLAs.
• Manage a shared repairs inbox and prioritise emails to keep turnaround times.
• Update systems accurately and pursue follow-ups on repairs as needed.

Skills

Call centre experience

High-volume calls

Organisational skills

Attention to detail

Professional communication

CRM experience

Tools

MSI CRM

Microsoft Office

Job description

We're looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You'll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs).

The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You'll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

• Experience in a call centre or high-volume customer service role - essential.
• Confident managing 60+ calls per day alongside administrative tasks - essential.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills. - essential.
• Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday SchemesFlexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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