Customer Service Advisor: Fast-Paced Repairs & Inbox

Iris Recruitment; Noak Hill; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

Enhanced Pension Plan

Healthcare Plan (Westfield)

Life Assurance

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday Schemes

Flexible Working

Cycle to Work

Volunteer Days

Awards & Subscriptions

Professional Subscriptions

Job summary

Morgan Sindall Property Services is seeking a proactive Customer Service Advisor for its busy call centre. You will be the first point of contact for tenants, handling a minimum of 60 calls daily while logging repairs, coordinating appointments, and meeting SLAs.

Strong organisation and CRM skills are essential. Experience in housing repairs or maintenance is desirable; MS Office and MSI/CRM familiarity is highly valued.

Qualifications

• Experience in a call centre or high-volume customer service role.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills.
• Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Responsibilities

• Handle a high volume of inbound calls (minimum 60 per day) and deliver a professional customer experience.
• Log and schedule repair requests, coordinate appointments and ensure SLAs are met.
• Manage a shared repairs inbox and prioritise emails.
• Log and follow up on repairs and enquiries, maintaining accurate records.

Skills

Call centre experience

Organisational skills

Inbox management

Verbal & written communication

CRM experience

MS Office

Tools

MSI experience

CRM systems

Job description

Morgan Sindall Property Services is seeking a proactive Customer Service Advisor for its busy call centre. You will be the first point of contact for tenants, handling a minimum of 60 calls daily while logging repairs, coordinating appointments, and meeting SLAs.

Strong organisation and CRM skills are essential. Experience in housing repairs or maintenance is desirable; MS Office and MSI/CRM familiarity is highly valued.