Customer Service Advisor: Repairs Scheduling

Morgan Sindall Property Services; Basildon; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Profit Share Discretionary AnnualBonus

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hrGP

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank H ol

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

Job summary

Morgan Sindall Property Services is hiring a proactive Customer Service Advisor for our busy UK call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests with care to meet SLAs.

You will coordinate appointments, manage a shared repairs inbox, and ensure accurate data entry across systems. The role requires excellent verbal and written communication, strong organisational skills and experience with Microsoft Office and CRM

Qualifications

• Experience in a call centre or high-volume customer service role is essential.
• Able to handle 60+ calls per day while managing administrative tasks.
• Excellent organisational skills with keen attention to detail.
• Experience managing a shared inbox and prioritising workload.
• Clear, professional verbal and written communication.
• Proficient in Microsoft Office and CRM systems; MSI experience desirable.

Responsibilities

• Log and schedule repair requests and coordinate appointments.
• Deliver a professional and empathetic customer experience.
• Manage a high-volume inbound call centre and respond to inquiries.
• Prioritise emails in the shared repairs inbox and update systems accurately.
• Follow up on repairs and ensure SLAs are met.
• Maintain calm under pressure and handle sensitive issues as needed.

Skills

Call centre experience

High-volume support

Organisational skills

CRM systems

Microsoft Office

Verbal communication

Written communication

Tools

CRM platforms

MSI experience

Job description

Morgan Sindall Property Services is hiring a proactive Customer Service Advisor for our busy UK call centre. You will be the first point of contact for tenants, handling a high volume of inbound calls and logging repair requests with care to meet SLAs.

You will coordinate appointments, manage a shared repairs inbox, and ensure accurate data entry across systems. The role requires excellent verbal and written communication, strong organisational skills and experience with Microsoft Office and CRM