HGV Workshop Manager & Operations Lead

Transcomm Recruitment; Slough; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus

Overtime

Pension

Life assurance

Job summary

The Workshop Controller / Manager role involves day-to-day management of the workshop and staff in a major commercial vehicle setting. You will liaise with the service team, other departments and customers, acting as the key KPI influencer and line manager for technicians.

You will plan scheduled events, assign unscheduled work to qualified technicians, coach the team, and uphold safety, quality, and compliance standards across all repairs.

Qualifications

• Experience leading a commercial vehicle workshop or similar automotive environment.
• Proven ability to coach and develop technicians and staff.
• Strong understanding of workshop KPIs and customer service focus.

Responsibilities

• Assist management in implementing efficient workshop processes to maximise customer satisfaction.
• Manage the workshop and train HGV Technicians daily.
• Deliver profit by optimising technician efficiency and hours sold.
• Collaborate with the Depot Manager to update working practices for business benefit.
• Ensure quality documentation and adherence to warranty processes and repair times.

Skills

Workshop management

Supervisory experience

Lgv legislation knowledge

Job description

The Workshop Controller / Manager role involves day-to-day management of the workshop and staff in a major commercial vehicle setting. You will liaise with the service team, other departments and customers, acting as the key KPI influencer and line manager for technicians.

You will plan scheduled events, assign unscheduled work to qualified technicians, coach the team, and uphold safety, quality, and compliance standards across all repairs.