Helpdesk Support Engineer

Sharepoint Guidance Ltd; St Leonards; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology solutions provider in St Leonards seeks a 1st/2nd Line Support Engineer. The role requires extensive knowledge of Windows 10, Office 365, and various networking technologies. Candidates will handle client support calls, perform scheduled maintenance, and ensure network security. This is an excellent opportunity for career growth within an established, rapidly growing company. If interested, apply to connect with our consultants and explore this opportunity further.

Qualifications

• Experience with Windows 10 and previous Windows Operating Systems.
• Familiarity with Microsoft Office products including Office 365.
• Industry qualifications, ideally Microsoft MTA.

Responsibilities

• Accurately record all support calls in the ticket management system.
• Proactively monitor email support queues.
• Carry out scheduled maintenance and updates.
• Understand and implement best practices for network security.
• Maintain professionalism in all client interactions.
• Liaise with third-party vendors and prepare hardware for delivery.
• Assist with hardware deployment and visit client sites.

Job description

We are looking for a 1st/2nd Line Support Engineer for a Gold Microsoft certified partner of ours based in St Leonards on Sea. This amazing client of ours are a small yet very dynamic company which have been established for over 25 years. They are passionate about technology providing technology solutions for small and medium sized businesses and educational establishments. As a Microsoft Gold Microsoft Partner, you’ll need to have extensive exposure to Windows 10 and previous Windows Operating Systems and the Microsoft Office product suites including Office 365

• You’ll also have experience of mobile operating systems and an understanding of VoIP solutions
• Windows Server Active Directory Management and GPOs
• Industry qualifications, ideally Microsoft MTA
• Full UK driving license.

Comfortable with the following technology:

Windows 10, Server 2008-2019, Hyper-V, Office 365 Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre.

The role:

As part of the role you’ll be expected to:

• Accurately record all support calls and associated time entries in out ticket management system
• Proactively monitor email support queues
• Carry out scheduled maintenance and updates on client environments, usually outside production hours
• Understand the implications of weak security and always follow a best practice approach to cyber and network security
• Maintain a polite and professional approach at all time

• Liaise with third party vendors
• Prepare hardware prior to delivery including deploying OS image, Office 365, security application
• Assist with hardware deployment to client sites
• Visit client sites to conclude escalated helpdesk support cases
• Liaise with Projects Team
• Report to Helpdesk Manager

This is a fantastic opportunity for those who are looking to join an established but extremely rapidly growing company and are looking for their next steps in career growth! If you are interested, please APPLY and one of our consultants will be in touch!!