Project Engineer

Sharepoint Guidance Ltd; St Leonards; On-site; GBP 30,000 - 46,000; Full time

Job summary

Sharepoint Guidance Ltd in St Leonards-on-Sea is seeking a 2nd/3rd Line Support Consultant to design, deploy and support infrastructure upgrades for SMBs and education clients.

You’ll work with Azure, Office 365, Exchange/SharePoint migrations, Hyper-V and SAN solutions; driver licence required and MCSA ideal. The role involves mentoring the helpdesk, resolving escalations and ensuring project records and handovers are accurate.

Qualifications

• Experience with Microsoft Azure and Office 365 product solutions (Intune, IaaS, RDS).
• Experience migrating on-premise Exchange and SharePoint to Office 365.
• Knowledge of Hyper-V clustering and multi-node SAN solutions is a plus.

Responsibilities

• Handle escalated helpdesk tickets via telephone and remote support.
• Mentor and provide additional technical resources to the helpdesk team.
• Advise clients and account managers on appropriate technical solutions.
• Assist in design and delivery of infrastructure solutions.
• Maintain records of project time expenditure against targets.
• Create documentation for project handover to client and helpdesk.

Skills

Microsoft Azure

Office 365

Intune

IaaS

RDS

Exchange migrations

SharePoint migrations

Hyper-V

High availability

Education

Microsoft MCSA

Tools

Windows 10

Server 2008-2019

Remote Desktop Services

Active Directory

Group Policy

DNS

TCP/IP

Routing

Switching

Firewall

VPNs

Mac OSX

VoIP

DELL

IP telecoms/SIP

WAP

Cat5e/Fibre

Job description

We are looking for a 2nd/3rd Line Support Consultants for a Gold Microsoft certified partner of ours based in St Leonards on Sea. This amazing client of ours are a small yet very dynamic company which have been established for over 25 years. They are passionate about technology providing technology solutions for small and medium sized businesses and educational establishments.

Who we're looking for:

You'll need to have the ability to consult with clients and internal stakeholders to review, analyse, design and deploy infrastructure upgrades, be it on premise or cloud-based solutions.

Experience -

• As a Microsoft Gold Partner, so you'll need to have previous exposure to Microsoft Azure and Microsoft Office 365 product solutions. This includes EM-S, Intune, IaaS RDS.
• You'll also have successfully managed and implemented on-premise Exchange and SharePoint migrations to Office 365.
• Exposure to Hyper-V server clustering and configuring high availability multi-node SAN solutions would be advantageous.
• Industry qualifications, ideally Microsoft MCSA in a Server discipline or equivalent.
• Full UK driving license.

Comfortable with the following technology -

Windows 10, Server 2008-2019, Hyper-V, Office 365 with Azure IaaS & PaaS, Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre.

The role:

As part of the role you'll be expected to:

• Assist with escalated helpdesk tickets via telephone and remote support services
• Mentor and provide additional technical resources to the helpdesk team
• Work closely with client account managers to advice on appropriate technical solutions
• Advise and assist in the design & delivery of infrastructure solutions
• Maintain accurate records of project time expenditure against delivery targets
• Create appropriate documentation for project hand over to both client and helpdesk team