Helpdesk Operations Lead – Engineering Support (UK)

OCS Group; Glasgow; Ibrido; GBP 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Award-winning employer

Digital learning

Retail perks (Hapi app)

Professional growth

Flexible pay via Wagestream

Descrizione del lavoro

OCS UK & Ireland is hiring a Project Coordinator to support the Helpdesk Management team across the UK. You will schedule daily and weekly tasks for engineers, manage workloads, and ensure calendars are up to date to meet SLAs.

You will work with cross-functional teams, raise purchase orders, and maintain quotations and compliance records. The role demands strong planning, scheduling, and communication skills in a fast-paced engineering environment.

Competenze

• Proven experience in project planning, scheduling and coordination.
• Strong knowledge of project management methodologies, tools and techniques.
• Proficiency in using project management software and tools for scheduling, resource management and reporting.
• Excellent organizational and time management skills with the ability to prioritise tasks.
• Strong analytical and problem-solving abilities to address project-related challenges.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Attention to detail and a commitment to high-quality deliverables.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

Mansioni

• Support the Helpdesk Management team in delivering an excellent service to customers.
• Step up to support the team when the Team Leader/Manager is on leave.
• Be the first point of contact for our engineering colleagues UK-wide.
• Schedule daily and weekly tasks to engineers using in-house systems.
• Manage engineering workloads against set attend and fix performance indicators.
• Ensure daily calendars are up to date with minimal gaps.
• Adjust words and tasks to meet service-level agreements as needed.
• Identify risks and develop contingency plans to mitigate them.
• Raise purchase orders to suppliers on behalf of the field team.
• Update the database of quotations, engineering overtime and statutory compliance certification.
• Liaise with administration and operational management teams as required.
• Adhere to work order financial limits and flag breaches to account management.
• Gather quote information from engineers for submission to the account management team.

Conoscenze

Project planning

Scheduling

Coordination

PM methodologies

PM software

Organizational skills

Time management

Analytical thinking

Communication skills

Attention to detail

Working under pressure

Strumenti

Project management software

Descrizione del lavoro

OCS UK & Ireland is hiring a Project Coordinator to support the Helpdesk Management team across the UK. You will schedule daily and weekly tasks for engineers, manage workloads, and ensure calendars are up to date to meet SLAs.

You will work with cross-functional teams, raise purchase orders, and maintain quotations and compliance records. The role demands strong planning, scheduling, and communication skills in a fast-paced engineering environment.