Senior Helpdesk Coordinator

OCS Group; Glasgow; Hybrid; GBP 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Award-winning employer

Digital learning

Retail perks (Hapi app)

Professional growth

Flexible pay via Wagestream

Zusammenfassung

OCS UK & Ireland is hiring a Project Coordinator to support the Helpdesk Management team across the UK. You will schedule daily and weekly tasks for engineers, manage workloads, and ensure calendars are up to date to meet SLAs.

You will work with cross-functional teams, raise purchase orders, and maintain quotations and compliance records. The role demands strong planning, scheduling, and communication skills in a fast-paced engineering environment.

Qualifikationen

• Proven experience in project planning, scheduling and coordination.
• Strong knowledge of project management methodologies, tools and techniques.
• Proficiency in using project management software and tools for scheduling, resource management and reporting.
• Excellent organizational and time management skills with the ability to prioritise tasks.
• Strong analytical and problem-solving abilities to address project-related challenges.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Attention to detail and a commitment to high-quality deliverables.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

Aufgaben

• Support the Helpdesk Management team in delivering an excellent service to customers.
• Step up to support the team when the Team Leader/Manager is on leave.
• Be the first point of contact for our engineering colleagues UK-wide.
• Schedule daily and weekly tasks to engineers using in-house systems.
• Manage engineering workloads against set attend and fix performance indicators.
• Ensure daily calendars are up to date with minimal gaps.
• Adjust words and tasks to meet service-level agreements as needed.
• Identify risks and develop contingency plans to mitigate them.
• Raise purchase orders to suppliers on behalf of the field team.
• Update the database of quotations, engineering overtime and statutory compliance certification.
• Liaise with administration and operational management teams as required.
• Adhere to work order financial limits and flag breaches to account management.
• Gather quote information from engineers for submission to the account management team.

Kenntnisse

Project planning

Scheduling

Coordination

PM methodologies

PM software

Organizational skills

Time management

Analytical thinking

Communication skills

Attention to detail

Working under pressure

Tools

Project management software

Jobbeschreibung

About The Role:

As part of your role, your key responsibilities will include, but are not limited to:

• Support the Helpdesk Management team is delivering an excellent service to our customers.
• Sep up to support the team when the Team Leader/Manager is on leave.
• First point of contact for our engineering colleagues - UK-wide.
• Schedule daily and weekly tasks to engineers using our in-house systems.
• Manage engineering workloads against set attend and fix performance indicators.
• Ensure daily calendars are up to date and have little to no gaps.
• Ensure words are moved around as and when required to meet service-level agreements.
• Identify potential risks and obstacles that may affect job timelines or quality and develop contingency plans to mitigate those risks.
• Raise purchase orders to suppliers on behalf of the field team.
• Updating the database of quotations, engineering overtime and statutory compliance certification where requested.
• Liaise with administration and operational management teams as and when required.
• Adhere to work order financial limits and highlight to account management when that limit is set to breach.
• Gather quote information from engineers to submit to the account management team.

What are we looking for?

• Applicants must have the right to work in the UK
• Proven experience in project planning, scheduling, and coordination, preferably in an engineering or technical environment.
• Strong knowledge of project management methodologies, tools, and techniques.
• Proficiency in using project management software and tools for scheduling, resource management, and reporting.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving abilities to anticipate and address project-related challenges.
• Effective communication and interpersonal skills to collaborate with cross‑functional teams and stakeholders.
• Attention to detail and a commitment to ensuring high‑quality project deliverables.
• Ability to work under pressure and meet deadlines in a fast‑paced environment.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.