Helpdesk & Office Administrator

Irwin M&E Limited; Portadown; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Ongoing training and development

Health cash plan including dentistry &

Enhanced maternity and paternity leave

Additional holiday increase withlength

Team building and activity days

Monthly employee value-based recognit​

Health, wellbeing and social calendar

Long service awards

Enhanced marriage leave

Holiday sell back scheme

Kingsbridge Membership Club

Job summary

Irwin M&E Limited in Portadown is seeking an Office Administrator to support the Helpdesk department. You will maintain records, assist with job coordination, and handle enquiries in a professional and timely manner. The role requires strong organisational skills, good MS Excel knowledge, and clear verbal communication.

You will work as part of a team and contribute to meeting performance targets. On‑the‑job training is provided, with opportunities to develop in a dynamic environment.

Qualifications

• Organised and able to work as part of a team.
• Good knowledge of MS Excel required.
• Excellent verbal and written communication.
• Strong numeracy with good attention to detail.
• Able to adhere to deadlines.

Responsibilities

• Support Helpdesk Service department with records and databases.
• Maintain service levels and KPIs with customers.
• Prepare reports for management.
• Work with supply chain to complete jobs.
• Undertake telephone management duties when required.
• On the job training will be provided.

Skills

MS Excel

Verbal communication

Numeracy

Deadline oriented

Telephone manner

Teamwork

Organised

Job description

Irwin M&E Limited in Portadown is seeking an Office Administrator to support the Helpdesk department. You will maintain records, assist with job coordination, and handle enquiries in a professional and timely manner. The role requires strong organisational skills, good MS Excel knowledge, and clear verbal communication.

You will work as part of a team and contribute to meeting performance targets. On‑the‑job training is provided, with opportunities to develop in a dynamic environment.