Office Administrator (Ref: OA1026)

Irwin M&E Limited; Portadown; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Ongoing training and development

Health cash plan including dentistry &

Enhanced maternity and paternity leave

Additional holiday increase withlength

Team building and activity days

Monthly employee value-based recognit​

Health, wellbeing and social calendar

Long service awards

Enhanced marriage leave

Holiday sell back scheme

Kingsbridge Membership Club

Job summary

Irwin M&E Limited in Portadown is seeking an Office Administrator to support the Helpdesk department. You will maintain records, assist with job coordination, and handle enquiries in a professional and timely manner. The role requires strong organisational skills, good MS Excel knowledge, and clear verbal communication.

You will work as part of a team and contribute to meeting performance targets. On‑the‑job training is provided, with opportunities to develop in a dynamic environment.

Qualifications

• Organised and able to work as part of a team.
• Good knowledge of MS Excel required.
• Excellent verbal and written communication.
• Strong numeracy with good attention to detail.
• Able to adhere to deadlines.

Responsibilities

• Support Helpdesk Service department with records and databases.
• Maintain service levels and KPIs with customers.
• Prepare reports for management.
• Work with supply chain to complete jobs.
• Undertake telephone management duties when required.
• On the job training will be provided.

Skills

MS Excel

Verbal communication

Numeracy

Deadline oriented

Telephone manner

Teamwork

Organised

Job description

Salary: Remuneration Package will be competitive and in line with experience

Location: Portadown Office

Job Description

The Office Administrator will play a vital role in the smooth operation of the business, providing administrative support across Helpdesk department. The role will involve maintaining accurate records, supporting service delivery and performance targets, assisting with job coordination, and responding to enquiries in a professional and efficient manner. The successful candidate will be well organised, adaptable, and capable of managing multiple priorities, with on-the-job training provided to support continued development within the role.

The role of the Office Administrator will be varied and will include:

• Working with the Helpdesk Service department
• Creating and updating records and databases with financial and other data
• Maintaining service levels and Key Performance Indicators with customers
• Preparation of reports for management team
• Working with supply chain to complete jobs
• Undertake telephone management duties when required
• On the job training will be provided

Candidate Profile

• Ability to be organised and work as part of a team
• Good Knowledge of MS Excel are required
• Excellent verbal and communication skills are required
• Strong numeracy skills with good attention to detail
• Able to adhere to deadlines
• Confident telephone manner

The ideal candidate will be competent in prioritising and working with little supervision, and be willing to attend seminars and courses where required while working within Irwin M&E’s guidelines.

This job description is intended to give the post holder an appreciation of the role envisaged for the Administrator and the range of duties to be undertaken.

It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals

The Company Offers

• Ongoing training and development opportunities –
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Holiday sell back scheme
• Kingsbridge Membership Club

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

Closing date for applications is Friday 30th October 2026 at 4pm