Helpdesk & Facilities Coordinator – CAFM Pro (Flexible Pay)

OCS; Scotland; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Wagestream Pay Access

Job summary

OCS UK & Ireland is seeking a Helpdesk Coordinator to be the main contact for customer enquiries and incoming calls on CAFM Concept System. You will allocate work to engineers and sub-contractors, and manage diaries for the regional area.

The role requires strong customer service, facilities management experience, and solid Microsoft Office skills. You will also support Project Managers on government contracts and ensure compliance documentation is maintained.

Qualifications

• Applicants must have the right to work in the UK.
• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
• Strong knowledge of property-related issues.
• Excellent customer service and telephone etiquette.
• Proficient in Microsoft Office and diary management.

Responsibilities

• Be the principal point of contact for customer enquiries, calls and new work requests on CAFM Concept System.
• Act as first point of contact for engineering workforce and sub-contractors; allocate work and manage diaries for the regional area.
• Update and close out Reactive, PPM and Quoted jobs in CAFM Concept System.
• Raise purchase orders to sub-contractors for reactive works and obtain ETAs and updates.
• Support Project Managers on government contracts; request quotations, raise POs, create site Health & Safety files and manage job costing of variations.
• Update database of quotations, engineering overtime and statutory compliance certification when required.

Skills

Customer Service

Organisation & Planning

Telephone Etiquette

Communication Skills

CAFM System Knowledge

Tools

CAFM Concept System

Job description

OCS UK & Ireland is seeking a Helpdesk Coordinator to be the main contact for customer enquiries and incoming calls on CAFM Concept System. You will allocate work to engineers and sub-contractors, and manage diaries for the regional area.

The role requires strong customer service, facilities management experience, and solid Microsoft Office skills. You will also support Project Managers on government contracts and ensure compliance documentation is maintained.