CAFM Helpdesk Coordinator — Facilities Operations

OCS; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Wagestream Flexible Pay

Employee Discounts

Job summary

OCS UK & Ireland, a leading facilities management company, is seeking a helpdesk coordinator in the Scotland/Glasgow region. The role involves acting as the main contact for customer enquiries and coordinating field engineers and subcontractors using the CAFM Concept system.

You will manage reactive, planned and quoted jobs, raise POs, and assist Project Managers with quotations, site safety files and cost variations. Strong MS Office skills and property knowledge are essential.

Qualifications

• Strong customer service skills and experience in a helpdesk role.
• Experience with CAFM systems, preferably Concept.
• Proficiency in Microsoft Office programs (Word, Excel, Outlook).
• Excellent organisation and planning abilities.
• Knowledge of property-related issues and facilities management.

Responsibilities

• Serve as primary contact for customer enquiries, calls, and new work requests.
• Allocate work to engineers and manage diaries for the regional area.
• Update and close out Reactive, PPM and Quoted jobs on CAFM Concept.
• Raise purchase orders to sub-contractors and track ETAs and updates.
• Support Project Managers with quotations, POs, site Health & Safety files and job costing of variations.
• Maintain quotations database and track engineering overtime and compliance documentation.

Skills

Customer service

Helpdesk experience

MS Office

Organisational skills

Property knowledge

Tools

CAFM Concept

Job description

OCS UK & Ireland, a leading facilities management company, is seeking a helpdesk coordinator in the Scotland/Glasgow region. The role involves acting as the main contact for customer enquiries and coordinating field engineers and subcontractors using the CAFM Concept system.

You will manage reactive, planned and quoted jobs, raise POs, and assist Project Managers with quotations, site safety files and cost variations. Strong MS Office skills and property knowledge are essential.