Facilities Helpdesk & CAFM Coordinator

CBRE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Helpdesk Coordinator in London to provide exceptional customer service and on-site support. You will manage the CAFM system as a key user, handling PPM records, reactive requests and reporting while coordinating with the Facilities team and end users.

You will also ensure timely responses, proper prioritisation of tasks, and ongoing collaboration with Lead Engineers and the Ops Manager to maintain service quality and client satisfaction in a

Qualifications

• Experience managing CAFM system as key user on site, including PPM records, reactives and reporting.
• Respond to calls/emails promptly for business continuity.
• Ensure reactive requests have correct priority and engineer assignment.
• Maintain communication between Facilities Team and end users; ensure efficient handoffs.
• Liaise with Lead Engineer and Operations Manager to maintain service quality.
• Identify and implement innovations to improve contract performance and client satisfaction.

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/emails for the business in a timely fashion.
• Ensure all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Skills

Customer service

Facilities coordination

Communication

Time management

Tools

CAFM system

Ariba

Job description

CBRE Global Workplace Solutions is seeking a Helpdesk Coordinator in London to provide exceptional customer service and on-site support. You will manage the CAFM system as a key user, handling PPM records, reactive requests and reporting while coordinating with the Facilities team and end users.

You will also ensure timely responses, proper prioritisation of tasks, and ongoing collaboration with Lead Engineers and the Ops Manager to maintain service quality and client satisfaction in a