Helpdesk Apprentice: Start in Facilities & Scheduling

Manchester Arndale; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Employee Referral Scheme

Regular social and charity events

Charity involvement in local community

Eye test voucher

Mental Health First Aiders

Job summary

OCS UK & Ireland is seeking a proactive Helpdesk Administrator to support a busy facilities management contract in Glasgow. You will manage reactive and planned maintenance tasks, raise jobs, book tasks and handle calls.

Experience with CAFM systems (Concept) and solid MS Office skills are preferred. You will work Monday to Friday 08:00–16:30 in our Glasgow office, contributing to excellent service and timely job closure.

Qualifications

• Strong customer service skills required.
• Administration experience is helpful.
• Experience with CAFM systems (Concept) advantageous.
• Good knowledge of Microsoft Office suite.
• Excellent telephone manner and communication skills.

Responsibilities

• Providing support to the Helpdesk Team.
• Raising and closing jobs for reactive and system work orders.
• Booking in reactive and PPM tasks.
• Coordinating with HD Team for contract management.
• Helpdesk cover for sickness and absence.
• Inbound and outbound calls handling.
• Dealing with subcontractors.
• Raising quotes and Purchase orders.
• Chasing jobs for completion.
• Diary management.

Skills

Strong Customer service skills

Exceptional telephone manner

Teamwork

Independent worker

Tools

CAFM System (Concept)

Microsoft Office

Job description

OCS UK & Ireland is seeking a proactive Helpdesk Administrator to support a busy facilities management contract in Glasgow. You will manage reactive and planned maintenance tasks, raise jobs, book tasks and handle calls.

Experience with CAFM systems (Concept) and solid MS Office skills are preferred. You will work Monday to Friday 08:00–16:30 in our Glasgow office, contributing to excellent service and timely job closure.