Facilities Helpdesk Coordinator - CAFM & Field Support

Manchester Arndale; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hapi app discounts

Wagestream access

OCS Academy learning

600+ live learners

Job summary

OCS UK & Ireland, a leading facilities management company, is seeking a Helpdesk Administrator to be the principal point of contact for customer enquiries and new work requests on the CAFM Concept System.

You will coordinate engineering workforce, allocate work, manage diaries for the regional area, raise POs, and support project managers on government contracts, ensuring accurate job costing and timely updates.

Qualifications

• Strong customer service and helpdesk experience.
• Experience with CAFM systems, preferably Concept.
• Proficient with Microsoft Office.

Responsibilities

• Be the principal contact for enquiries, calls and new work on CAFM Concept.
• First point of contact for engineers/sub-contractors; allocate work & diary.
• Update and close Reactive, PPM & Quoted jobs on CAFM Concept.
• Raise purchase orders to sub-contractors; obtain ETAs & updates.
• Support Project Managers on government contracts; obtain quotes & raise POs.
• Update quotations, overtime and compliance certification data.

Skills

Customer service

Helpdesk

CAF M Concept

MS Office

Organisation & planning

Property knowledge

Telephone etiquette

Tools

CAFM Concept System

Job description

OCS UK & Ireland, a leading facilities management company, is seeking a Helpdesk Administrator to be the principal point of contact for customer enquiries and new work requests on the CAFM Concept System.

You will coordinate engineering workforce, allocate work, manage diaries for the regional area, raise POs, and support project managers on government contracts, ensuring accurate job costing and timely updates.