Helpdesk Operator: CAFM & Facilities Support

CBRE; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Helpdesk Operative to provide outstanding customer service and on-site support. You will manage the CAFM system as a key user, handle reactive requests, and coordinate with engineers to maintain service levels.

The role requires organised, detail-oriented candidates with strong communication, Microsoft Office skills, and the ability to work across teams to meet client needs and deadlines.

Qualifications

• High school diploma or GED required.
• Call Center experience preferred.
• Minimum two years of related experience.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Provide exceptional customer service and business support.
• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls and emails for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Maintain communication throughout reactive job life between Facilities Team and end users.
• Review subcontractor performance and feedback through appropriate systems with assistance from Contract Support.
• Actively identify/implement improvements to enhance performance and meet client expectations.

Skills

Organised

Logical

Attention to detail

Assertiveness

Persistence

Customer and team focus

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

CBRE Global Workplace Solutions is seeking a Helpdesk Operative to provide outstanding customer service and on-site support. You will manage the CAFM system as a key user, handle reactive requests, and coordinate with engineers to maintain service levels.

The role requires organised, detail-oriented candidates with strong communication, Microsoft Office skills, and the ability to work across teams to meet client needs and deadlines.