Helpdesk Coordinator — CAFM & Client Support (London)

CBRE Group, Inc.; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

CBRE Group, Inc. in London is seeking a Helpdesk Coordinator to deliver exceptional customer service and business support within facilities management.

You will manage the CAFM system as a key on-site user, handle reactive requests, and ensure timely responses with correct prioritisation. The role requires effective communication with the Facilities Team and end users, supporting reporting and client metrics, and coordinating with subcontractors to maintain service quality and drive continuous

Qualifications

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

Responsibilities

• Promote and maintain CBRE culture.
• Collate and process timesheets and expenses weekly in absence of Contract Support.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Attend and participate in any relevant training courses.

Skills

CAFM system

Customer service

Communication

Time management

Tools

Ariba

QHSE Portal

Job description

CBRE Group, Inc. in London is seeking a Helpdesk Coordinator to deliver exceptional customer service and business support within facilities management.

You will manage the CAFM system as a key on-site user, handle reactive requests, and ensure timely responses with correct prioritisation. The role requires effective communication with the Facilities Team and end users, supporting reporting and client metrics, and coordinating with subcontractors to maintain service quality and drive continuous