Helpdesk Coordinator for Facilities (12-Month FTC)

Office Angels; Morley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Office Angels in Morley (Leeds) is seeking a Helpdesk Administrator for a 12-month fixed-term maternity cover. The role requires logging maintenance requests, coordinating with engineers, and maintaining the CAFM system.

You will support the team with day-to-day admin and customer service, ensuring tasks progress smoothly from enquiry to completion. The role is fast-paced and reactive, demanding strong organisational skills, clear communication, and the ability to multitask in a busy

Qualifications

• Experience in fast-paced administrative or coordinating roles.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.

Responsibilities

• Receive and log incoming maintenance and service requests.
• Allocate jobs to engineers and subcontractors.
• Update and maintain the CAFM system accurately.
• Manage full lifecycle of jobs from start to finish.
• Order parts and materials as required.
• Monitor shared inboxes and respond to enquiries.
• Answer and manage incoming telephone calls.
• Liaise with engineers, suppliers and customers to provide updates.
• Chase outstanding information and ensure progress of jobs.

Skills

Organisational skills

Multitasking

Communication skills

Ability to work under pressure

Tools

CAFM system

Job description

Office Angels in Morley (Leeds) is seeking a Helpdesk Administrator for a 12-month fixed-term maternity cover. The role requires logging maintenance requests, coordinating with engineers, and maintaining the CAFM system.

You will support the team with day-to-day admin and customer service, ensuring tasks progress smoothly from enquiry to completion. The role is fast-paced and reactive, demanding strong organisational skills, clear communication, and the ability to multitask in a busy