Helpdesk Coordinator

CBRE Global Workplace Solutions (GWS); Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global provider in facilities management is seeking a Helpdesk Coordinator in Leeds. You will manage the CAFM system and oversee reactive tasks while ensuring effective communication between teams. Strong organizational skills and Microsoft knowledge are essential. A hybrid work model is available once trained.

Qualifications

• Knowledge of facilities management is advantageous.

Responsibilities

• Manage CAFM system and report on PPM records.
• Answer calls/emails for the business promptly.
• Assign the correct priority to Reactive requests.
• Maintain communication throughout reactive job lifecycle.
• Liaise with Lead Engineer and Ops Manager for service quality.

Skills

Organised

Attention to detail

Strong Microsoft knowledge

Job description

Overview

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Leeds!

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Logging hazards & customer feedback on the QHSE Management Portal.

Details

• Monday - Friday
• 8am - 5pm
• Hybrid once trained.

Experience / Qualifications

• Organised & can work in a structured way.
• Strong Microsoft knowledge.
• Attention to detail.
• FM knowledge advantageous.

Email for more information or apply now!

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.