Helpdesk & CAFM Coordinator

CBRE Local UK; Leeds; On-site; GBP 23,000 - 29,000; Full time

Job summary

CBRE Local UK is seeking a Helpdesk Coordinator to join the Leeds team. The role focuses on managing CAFM as the on-site key user, handling reactive requests, and ensuring correct priority and assignment.

Daily liaison with the Facilities Team supports service delivery and client satisfaction. The candidate will maintain communications with end users, assist in subcontractor performance review, and contribute to monthly client reporting and metrics.

Qualifications

• Organised with structured approach to workload prioritisation.
• Clear and systematic thinking to manage tasks.
• High attention to detail and accuracy in all activities.
• Confident and effective in presenting points of view to others.
• Persistent in following through to resolution of issues.
• Customer and team focus, prioritising client needs and teamwork.

Responsibilities

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Maintain communication throughout reactive job life between Facilities Team and end user(s).
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Review Subcontractor performance and feedback with assistance from Contract Support.
• Identify/implement innovation to enhance contract performance.
• Collate and process timesheets and expenses weekly in absence of Contract Support.
• Communicate effectively and build relationships with internal and external customers.
• Attend relevant training courses and participate in monthly customer report preparation.

Skills

Organised

Logical

Attention to detail

Assertiveness

Persistence

Customer focus

Job description

CBRE Local UK is seeking a Helpdesk Coordinator to join the Leeds team. The role focuses on managing CAFM as the on-site key user, handling reactive requests, and ensuring correct priority and assignment.

Daily liaison with the Facilities Team supports service delivery and client satisfaction. The candidate will maintain communications with end users, assist in subcontractor performance review, and contribute to monthly client reporting and metrics.