Facilities Admin & Helpdesk Coordinator

Elite Hire Solutions; Derby; Sur place; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Elite Hire Solutions is seeking a meticulous Facilities Administrator / Helpdesk Coordinator for a Derby-based role. You will manage admin tasks and coordinate maintenance work, ensuring accurate records and timely responses to client queries.

The ideal candidate has a facilities management or construction admin background, with excellent organisation, communication, and a proactive approach to chasing outstanding actions in a busy team.

Qualifications

• Experience in facilities management, construction or related admin roles.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Professional telephone manner and customer service skills.
• Proficiency with Microsoft Office (Outlook, Excel).

Responsabilités

• Log reactive, planned and quoted works in the CAFM system.
• Provide day-to-day admin support to the facilities team.
• Coordinate and schedule engineers and subcontractors for maintenance.
• Monitor progress and ensure completion within SLAs.
• Manage incoming calls, emails and helpdesk enquiries.
• Liaise with clients, engineers, suppliers and subcontractors for updates.
• Keep client systems, spreadsheets and records accurate and up to date.
• Chase outstanding actions and ensure documentation is complete.

Connaissances

Facilities Management

Administration

Organisation

Customer Service

MS Office

Outils

Outlook

Excel

Word

Description du poste

Elite Hire Solutions is seeking a meticulous Facilities Administrator / Helpdesk Coordinator for a Derby-based role. You will manage admin tasks and coordinate maintenance work, ensuring accurate records and timely responses to client queries.

The ideal candidate has a facilities management or construction admin background, with excellent organisation, communication, and a proactive approach to chasing outstanding actions in a busy team.