Helpdesk Admin - 12 Month Contract

Office Angels; Morley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Office Angels in Morley (Leeds) is seeking a Helpdesk Administrator for a 12-month fixed-term maternity cover. The role requires logging maintenance requests, coordinating with engineers, and maintaining the CAFM system.

You will support the team with day-to-day admin and customer service, ensuring tasks progress smoothly from enquiry to completion. The role is fast-paced and reactive, demanding strong organisational skills, clear communication, and the ability to multitask in a busy

Qualifications

• Experience in fast-paced administrative or coordinating roles.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.

Responsibilities

• Receive and log incoming maintenance and service requests.
• Allocate jobs to engineers and subcontractors.
• Update and maintain the CAFM system accurately.
• Manage full lifecycle of jobs from start to finish.
• Order parts and materials as required.
• Monitor shared inboxes and respond to enquiries.
• Answer and manage incoming telephone calls.
• Liaise with engineers, suppliers and customers to provide updates.
• Chase outstanding information and ensure progress of jobs.

Skills

Organisational skills

Multitasking

Communication skills

Ability to work under pressure

Tools

CAFM system

Job description

Helpdesk Administrator - November start

Location: Morley, Leeds
Salary: £29,000 per annum
Contract: 12 Month Fixed-Term Contract (Maternity Cover)
Hours: Monday to Friday, 40 hours per week

About the Role

Our client is looking to recruit a highly organised and proactive Helpdesk Administrator to join their busy team in Morley on a 12-month fixed-term contract to cover maternity leave.

This is a fast-paced and reactive role where no two days are the same. You'll be at the heart of the operation, ensuring maintenance and service requests are handled efficiently from initial enquiry through to completion. The successful candidate will enjoy working in a dynamic environment, juggling multiple priorities while delivering exceptional levels of customer service and administration support.

Key Responsibilities

• Receiving and logging incoming maintenance and service requests
• Allocating jobs to engineers and subcontractors
• Updating and maintaining the CAFM system accurately
• Managing the full lifecycle of jobs from start to completion
• Ordering parts and materials as required
• Monitoring shared inboxes and responding to enquiries
• Answering and managing incoming telephone calls
• Liaising with engineers, suppliers and customers to provide updates
• Chasing outstanding information and ensuring jobs progress efficiently
• Ensuring all records, documentation and system updates are maintained accurately

About You

To be successful in this role, you will have:

• Previous experience within a fast-paced, proactive administrative or coordinator role
• Excellent organisational skills and the ability to manage multiple priorities
• Strong communication skills, both written and verbal
• The ability to thrive in a reactive environment and work under pressure
• Strong attention to detail and problem-solving skills

Desirable

• Previous experience within Facilities Management, Maintenance, Engineering Support or a Helpdesk environment
• Experience using a CAFM system

If you're an experienced administrator who enjoys working in a busy environment and taking ownership of tasks from start to finish, we'd love to hear from you.

Equal Opportunities

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

Application Details

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