Facilities Helpdesk Coordinator & Engineer Scheduler

Elite Hire Solutions; Derby; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Permanent contract

On-site role in Derby

Job summary

Elite Hire Solutions is seeking an experienced FM / Helpdesk Coordinator to join a busy Facilities Management team in Derby. The role coordinates engineers and subcontractors, books reactive and planned works, and keeps clients updated to ensure timely completion.

You will manage engineers' diaries, monitor SLAs, handle client queries, and provide general admin support to the FM team. Full-time, permanent, on-site in Allenton, Derby.

Qualifications

• Experience in Facilities Management, Helpdesk, Service Coordination or similar environment.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills.
• Ability to manage multiple jobs and engineers simultaneously.

Responsibilities

• Logging reactive, planned and quoted works onto the CAFM system.
• Scheduling and booking engineers and subcontractors onto jobs.
• Managing engineers' diaries and ensuring jobs are completed on time.
• Monitoring job progress and ensuring SLAs are met.
• Liaising with engineers, clients and subcontractors regarding planned and urgent works.
• Communicating with clients and providing regular updates on progress.

Skills

Facilities Management

Helpdesk

Service Coordination

Engineering Coordination

Tools

Microsoft Office

Job description

Elite Hire Solutions is seeking an experienced FM / Helpdesk Coordinator to join a busy Facilities Management team in Derby. The role coordinates engineers and subcontractors, books reactive and planned works, and keeps clients updated to ensure timely completion.

You will manage engineers' diaries, monitor SLAs, handle client queries, and provide general admin support to the FM team. Full-time, permanent, on-site in Allenton, Derby.