Helpdesk Coordinator - Fire & Security (Onsite) | 25 Days PTO

Teleios Recruitment Ltd; Ashton-in-Makerfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday from day one

Additional 5 days holiday option from‑

Private medical cover from day one

Permanent position

Job summary

Teleios Recruitment Ltd is recruiting for a client in the Fire & Security sector to hire a Helpdesk Coordinator. The role is based onsite at WA11 9UY with a salary of £27,500 per annum and 37.5 hours per week, Monday to Friday, 8:00am–4:00pm.

Responsibilities include logging service requests, prioritising emergencies, scheduling engineers and subcontractors, coordinating maintenance visits, and ensuring thorough documentation using Simpro.

Qualifications

• We are looking for someone with previous Helpdesk, scheduling or service coordination experience.
• Excellent communication and customer service skills are essential.
• Strong organisational and time management abilities are required.
• Good Microsoft Office skills are required.
• Fire & Security industry experience is desirable.

Responsibilities

• Receiving and logging incoming service requests and fault reports.
• Prioritising emergency and routine call-outs in line with SLAs.
• Scheduling engineers and subcontractors for reactive and planned works.
• Coordinating planned preventative maintenance visits.
• Arranging servicing for Fire & Security systems including fire alarms, CCTV, intruder alarms, access control and emergency lighting.
• Monitoring engineer attendance and job completion.
• Keeping customers updated on attendance dates and progress.
• Reviewing service reports and ensuring all required documentation is received.
• Maintaining accurate records using company systems, including Simpro.
• Working closely with engineers, subcontractors, customers and internal departments.

Skills

Helpdesk experience

Scheduling experience

Service coordination

Communication skills

Organisation & time management

Tools

Microsoft Office

Job description

Teleios Recruitment Ltd is recruiting for a client in the Fire & Security sector to hire a Helpdesk Coordinator. The role is based onsite at WA11 9UY with a salary of £27,500 per annum and 37.5 hours per week, Monday to Friday, 8:00am–4:00pm.

Responsibilities include logging service requests, prioritising emergencies, scheduling engineers and subcontractors, coordinating maintenance visits, and ensuring thorough documentation using Simpro.