Helpdesk Coordinator

Teleios Recruitment; Ashton-in-Makerfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday from day one

Additional 5 days holiday option from‑

Private medical cover from day one

Permanent position

Job summary

Teleios Recruitment Ltd is recruiting for a client in the Fire & Security sector to hire a Helpdesk Coordinator. The role is based onsite at WA11 9UY with a salary of £27,500 per annum and 37.5 hours per week, Monday to Friday, 8:00am–4:00pm.

Responsibilities include logging service requests, prioritising emergencies, scheduling engineers and subcontractors, coordinating maintenance visits, and ensuring thorough documentation using Simpro.

Qualifications

• We are looking for someone with previous Helpdesk, scheduling or service coordination experience.
• Excellent communication and customer service skills are essential.
• Strong organisational and time management abilities are required.
• Good Microsoft Office skills are required.
• Fire & Security industry experience is desirable.

Responsibilities

• Receiving and logging incoming service requests and fault reports.
• Prioritising emergency and routine call-outs in line with SLAs.
• Scheduling engineers and subcontractors for reactive and planned works.
• Coordinating planned preventative maintenance visits.
• Arranging servicing for Fire & Security systems including fire alarms, CCTV, intruder alarms, access control and emergency lighting.
• Monitoring engineer attendance and job completion.
• Keeping customers updated on attendance dates and progress.
• Reviewing service reports and ensuring all required documentation is received.
• Maintaining accurate records using company systems, including Simpro.
• Working closely with engineers, subcontractors, customers and internal departments.

Skills

Helpdesk experience

Scheduling experience

Service coordination

Communication skills

Organisation & time management

Tools

Microsoft Office

Job description

Helpdesk Coordinator

Location: WA11 9UY - Onsite

Salary: £27,500 per annum

Hours: 37.5 hours per week, Monday to Friday, 8:00am – 4:00pm

What’s on offer?

• 25 days' holiday from day one
• Option to buy an additional 5 days' holiday from day one
• Private medical cover from day one
• Permanent position
• Monday to Friday, 8:00am – 4:00pm
• £27,500 per annum
• 37.5 hours per week

Teleios Recruitment is recruiting for a client within the Fire & Security sector who are looking for a Helpdesk Coordinator to join their team.

This is a busy Helpdesk position responsible for coordinating reactive service calls, emergency call-outs and planned maintenance across a portfolio of Fire & Security customers.

You will act as a key point of contact between customers, engineers, subcontractors and internal teams, making sure jobs are scheduled and followed through effectively.

The Role

As a Helpdesk Coordinator, your responsibilities will include:

• Receiving and logging incoming service requests and fault reports
• Prioritising emergency and routine call-outs in line with SLAs
• Scheduling engineers and subcontractors for reactive and planned works
• Coordinating planned preventative maintenance visits
• Arranging servicing for Fire & Security systems including fire alarms, CCTV, intruder alarms, access control and emergency lighting
• Monitoring engineer attendance and job completion
• Keeping customers updated on attendance dates and progress
• Reviewing service reports and making sure all required documentation is received
• Maintaining accurate records using company systems, including Simpro
• Working closely with engineers, subcontractors, customers and internal departments

About You

We are looking for someone with previous Helpdesk, scheduling or service coordination experience.

You will need to have excellent communication and customer service skills, along with strong organisational and time management abilities.

You should be confident managing multiple jobs and priorities and be comfortable working in a busy Helpdesk environment.

Good Microsoft Office skills are required.

Previous Fire & Security industry experience would be desirable, although experience within a similar service coordination or scheduling environment will also be considered.

If you have Helpdesk or service coordination experience and are looking for your next opportunity within the Fire & Security sector, we'd love to hear from you.

Teleios Recruitment prides itself on being an equal opportunities employer and welcome applications from all backgrounds. All qualified applicants will receive equal consideration for employment