Helpdesk & Scheduling Coordinator - Mon-Fri, Growth Path

Syncro Fire & Security; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Pension scheme

Life insurance and health insurance

25 days annual leave (+5)

Job summary

Syncro Fire & Security, part of the Ranger Group, is seeking a Helpdesk Co-ordinator for its St Helens site. You will manage calls and emails, schedule maintenance, liaise with engineers and subcontractors, and ensure timely completion of tasks with accurate record-keeping.

The role requires at least 2 years' experience in a busy helpdesk or customer service environment, excellent communication skills, and strong organisational abilities.

Qualifications

• Minimum 2 years' experience in a fast-paced helpdesk, scheduling or customer service environment.
• Excellent customer service with a strong customer-focused approach.
• Strong verbal and written communication skills.
• Professional and confident telephone manner.
• Excellent organisational and time-management abilities.
• Ability to manage multiple priorities and work under pressure.
• Excellent attention to detail.
• Competent user of Microsoft Office and computer-based systems.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Manage incoming telephone calls and emails, ensuring all requests are processed promptly and within SLAs.
• Raise, schedule and allocate Planned Preventative Maintenance (PPM) tasks.
• Process customer orders and work orders, ensuring works are scheduled and completed within required timescales.
• Liaise with engineers, customers and subcontractors regarding planned and reactive works.
• Maintain accurate electronic records across systems and databases.
• Assist with procurement of resources, materials and services for works.
• Support invoicing by ensuring all relevant job documentation is received.
• Produce reports and management information as required.
• Monitor outstanding works and follow up to ensure progress to completion.
• Deliver a consistently high standard of customer service.

Skills

Customer service

Communication

Organisational skills

Time management

Multitasking

Telephone manner

Independence and teamwork

MS Office

Education

GCSEs / equivalent

Tools

Microsoft Office

Job description

Syncro Fire & Security, part of the Ranger Group, is seeking a Helpdesk Co-ordinator for its St Helens site. You will manage calls and emails, schedule maintenance, liaise with engineers and subcontractors, and ensure timely completion of tasks with accurate record-keeping.

The role requires at least 2 years' experience in a busy helpdesk or customer service environment, excellent communication skills, and strong organisational abilities.