Helpdesk Coordinator

HP4 Recruitment Ltd; Slough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000 per annum

Full-time, permanent position

Office-based role in Slough

Mon–Fri working pattern

Development opportunities

Job summary

HP4 Recruitment Ltd is assisting in recruiting a Helpdesk Coordinator for our client in Slough. The role focuses on scheduling maintenance, coordinating reactive works, and acting as the main contact for customers and engineers. It offers a stable, office-based environment with a clear progression path.

You will manage engineer bookings, monitor KPIs, and ensure timely communication of delays while supporting cross-team coordination across regions and accounts.

Qualifications

• Experience coordinating engineers or field-based teams.
• Strong organisational and planning skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced, reactive environment.
• Attention to detail and administrative accuracy.

Responsibilities

• Scheduling planned maintenance visits (PPM).
• Coordinating reactive call-outs, revisits and emergency works.
• Planning and scheduling remedial works following visits.
• Acting as first point of contact for customers and enquiries.
• Liaising with engineers to maximise productivity and efficiency.
• Booking engineer visits in line with procedures.
• Monitoring customer KPIs and communicating delays proactively.
• Coordinating works across teams and regions, including national accounts.
• Managing subcontractors and ensuring compliance with standards.
• Raising subcontractor orders per internal processes.
• Ensuring data and reports from handheld devices are accurate.

Skills

Scheduling

Customer service

Organisational skills

Communications

Team coordination

Tools

Service management systems

Job description

Helpdesk Coordinator – Slough – £30,000

We are currently recruiting for a Helpdesk Coordinator to join a well‑established engineering company based in Slough. Due to ongoing workload and growth, our client is looking to strengthen their service coordination team with an organised and customer‑focused individual. This role plays a critical part in supporting field engineers, managing customer expectations, and ensuring preventative maintenance, reactive works, and remedial jobs are scheduled efficiently. It is well suited to someone with previous coordination or scheduling experience looking to develop their skills within a stable and professional organisation.

Package & Benefits

• Salary £30,000 per annum
• Full‑time, permanent position
• Office‑based role in Slough
• Monday to Friday working pattern
• Opportunity to develop coordination and planning skills
• Join a well‑established and supportive engineering business

Role & Responsibilities

• Scheduling planned preventative maintenance (PPM) visits
• Coordinating reactive call‑outs, revisits, and emergency works
• Planning and scheduling remedial works following PPMs and reactive visits
• Acting as the first point of contact for customers, handling incoming calls and enquiries
• Liaising with engineers to maximise utilisation and operational efficiency
• Booking all engineer visits in line with company procedures
• Monitoring customer KPIs and proactively communicating delays or challenges
• Coordinating works across teams and regions, including national and key accounts
• Managing and scheduling subcontractors, ensuring compliance with company standards
• Raising subcontractor orders in line with internal processes
• Ensuring engineering data and reports from handheld devices are accurate and professional
• Tracking job completion and the return of worksheets and reports
• Supporting internal departments, including accounts, with accurate job information
• Maintaining and updating the service management database

Skills & Experience Required

• Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
• Strong organisational and planning skills
• Experience coordinating engineers or field‑based teams
• Excellent communication and customer service skills
• Ability to work in a fast‑paced, reactive environment
• Strong attention to detail and administrative accuracy
• Good IT skills and confidence working with service management systems
• Commercial awareness and a proactive approach