Service Coordinator

ACS Staffing Solutions; Leighton Buzzard; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Birthday off – paid

Company pension

Full on-the-job training

Job summary

ACS Staffing Solutions is seeking a Service Coordinator in Leighton Buzzard to join a friendly, office-based team. The role focuses on coordinating planned and reactive maintenance, managing field engineers' calendars, and keeping customers updated throughout service visits.

Working Monday to Friday, 9:00am to 5:30pm, you'll handle customer communications by phone and email, process purchase orders, and maintain contract and scheduling data.

Qualifications

• You’ll ideally have previous experience within an administration, service coordination, scheduling or customer service position.
• Previous experience scheduling engineers, technicians, maintenance teams or other field-based employees would be particularly useful, but isn't essential.

Responsibilities

• Coordinating and booking planned maintenance and reactive service visits.
• Managing diaries and calendars for a team of Field Service Engineers.
• Liaising with customers by telephone and email regarding jobs and service visits.
• Processing and checking customer purchase orders.
• Maintaining accurate maintenance contract and scheduling information.
• Collating and checking engineers' job reports.
• Identifying jobs where follow-up repair quotations are required.
• Updating site and risk assessment information.

Skills

Administration

Organisational skills

Customer service

Communication skills

Outlook

Excel

Microsoft 365

Teams

Tools

Outlook

Word

Excel

Microsoft 365

Teams

Job description

Service Coordinator

Leighton Buzzard | Office Based

Monday – Friday, 9:00am – 5:30pm

£28,000 - £32,500 depending on experience

Are you an organised and proactive administrator who enjoys coordinating people, managing schedules and keeping customers updated?

We’re recruiting a Service Coordinator to join a friendly, close-knit team within a successful specialist service business based in Leighton Buzzard.

This is a varied role where you’ll be at the heart of the day-to-day operation, coordinating planned and reactive jobs for field-based engineers, maintaining accurate contract information and providing excellent service to customers.

What you'll be doing

• Coordinating and booking planned maintenance and reactive service visits
• Managing diaries and calendars for a team of Field Service Engineers
• Liaising with customers by telephone and email regarding jobs and service visits
• Processing and checking customer purchase orders
• Maintaining accurate maintenance contract and scheduling information
• Collating and checking engineers' job reports
• Identifying jobs where follow-up repair quotations are required
• Updating site and risk assessment information

About you

You’ll ideally have previous experience within an administration, service coordination, scheduling or customer service position.

Previous experience scheduling engineers, technicians, maintenance teams or other field-based employees would be particularly useful, but isn't essential.

You'll also have

• Strong administration and organisational skills
• Excellent customer service and communication skills
• A confident and friendly telephone manner
• The ability to manage several tasks and changing priorities
• Good attention to detail
• Confidence using Outlook, Word, Excel, Microsoft 365 and Teams
• A positive, reliable and proactive approach
• The ability to work both independently and as part of a small team

What's in it for you?

• Your birthday off – paid
• Company pension
• Monday to Friday working hours
• Full on-the-job training
• Varied role with plenty of responsibility
• Friendly, supportive office environment