Helpdesk Coordinator

CBRE, Inc.; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

CBRE Global Workplace Solutions in Leeds is seeking a Helpdesk Administrator to join the site-based team. You will plan call outs, manage CAFM system as key user, process timesheets and expenses, and maintain staff records while delivering excellent customer service.

Reporting to the Contract Manager, you will build relationships with internal and external customers, raise facilities issues, and ensure activities are completed within contracted SLAs, Monday to Friday, 8am to 5pm.

Responsibilities

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within SLAs.
• Manage CAFM system on site as key user, including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Raise facilities issues with the relevant team.

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk Administrator to join the team located in Leeds!

Reporting to the Contract Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account.

The Role:

• Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
• Manage our CAFM system as key user on site including PPM records, reactives and reporting.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Collate and process timesheets and expenses weekly.
• Maintain people records such as new starters, leavers and any changes in staff.
• Communicate effectively and build/maintain relationships at all levels with internal and external customers.
• Raise facilities issues with the relevant team.

Details

• Monday to Friday
• 8am - 5pm
• Site based

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.